LaunchNotes for customer success
Product communications for sustained customer success
Transform support into success with the capabilities, workflows, and insights to drive customer relationships that go the distance.
Customer success teams can struggle with:
- Aligning product offerings with customer expectations and business outcomes.
- Synchronizing product development with customer success initiatives.
- Delivering proactive and relevant communication of product changes to customers.
- Communicating the context and rationale behind product features to enhance customer understanding and adoption.
- Effectively managing and leveraging customer feedback to influence product priorities and improve the customer experience.
- Proactively keeping customers engaged and informed about current and future product updates and enhancements.
Why LaunchNotes
Coordinate on the most impactful work, communicate context and progress across your org, and ensure you’re always connected to the stakeholders that matter most.
Bridge the gap between product development and customer experience for greater product adoption and use.
Communicate effectively with both internal teams and your customers, and make every product update an opportunity to drive engagement.
Gather, analyze, and submit customer feedback to turn insights into action for an improved the customer experience.
“LaunchNotes is the new gold standard in customer communication.”
Jenny Herald
CPO @ Quantive
The ultimate platform for customer success
Streamline your customer success strategies with a platform that aligns product development with customer needs, ensuring effective communication and enhanced customer experiences.
Announce product releases once to all your distribution channels
- Publish a product update once and distribute to multiple channels
- Reach your audience where they work every day
- Select categories of interest for targeted comms to your team and customers
Work prioritization tools to align with customer success goals
- Elevate feedback into idea groups
- Promote ideas to the roadmap
- Inform customers and stakeholders as product plans evolve and roadmap items progress
Comprehensive feedback management for customer-driven insights
- Gather and share customer feedback with Slack Control and Chrome Control
- Gauge customer sentiment and identify trends to help prioritize
- Drive continuous product improvement to deliver customer value.
Roadmap stage change notifications
- Email notifications whenever a feature transitions from one roadmap stage to the next
- Keep your team and customers in the loop - from customer updates to GTM enablement
- Always be communicating your product progress
Pixel for pixel product communication customization
- Align to your brand identity and standards
- Ensure every product update is consistent
- Integrate seamlessly with your website
Align customer insights with product development priorities
Integrate customer success strategies with the product team’s priorities, together enabling higher rates of customer satisfaction.
Ideas
Group related feedback items into the container of an “idea” to better prioritize customers’ needs and requests.
See the LaunchNotes announcement for details
Promote to roadmap
Seamlessly move a feature you’ve been considering to the roadmap, informing your most invested subscribers along the way to close the loop.
See the LaunchNotes announcement for details
Roadmap stage change notifications
Notify stakeholders when a roadmap item transitions from one stage to another to keep your team and customers in the loop.
See the LaunchNotes announcement for details
Integrate with other support and feedback management tools
Collect and centralize customer feedback, and turn customer requests and needs into product features that drive revenue impact.
Collect and submit feedback directly from Slack
Collect feedback from users in a fast, repeatable, reliable way which includes the context of the email address, author, content, and any other relevant details.
See the LaunchNotes announcement for details
Collect feedback from anywhere on the web
Gather insights and feedback with LaunchNotes Control for Chrome for a more efficient, responsive, and customer-centric approach to feedback.
See the LaunchNotes announcement for details
CRM integrations for comprehensive customer insights
Directly link feature prioritization to the revenue impact of feature requests from strategic accounts and VIP customers.
See the LaunchNotes announcement for details
Jira integration for greater collaboration across teams
Align LaunchNotes roadmap items with Jira issues to streamline collaboration between teams and keep work synchronized between the two platforms.
See the LaunchNotes announcement for details
More resources for product operations teams
A product communication platform that works for every team
Drive effective GTM launch and maintenance
Communicate product updates and enhancements to internal teams and customers.
- Targeted delivery of product evolution and updates
- Capture the VOC and action it in GTM development & delivery
- Track and report the impact of your product comms
Learn more
Since we started using LaunchNotes, OfficeRnD has seen a 300% increase in engagement.”
Build efficiency and scale across teams
Streamline coordination and communication of product development across the organization.
- Accelerate product development time with dynamic roadmaps
- Gather, filter, and prioritize customer feedback
- Communicate product updates and priorities
Learn more
LaunchNotes has allowed us to 4x our cadence of updates and regularly delight customers with targeted meaningful, communication.”
Build efficiency and scale across teams
Communicate product updates and enhancements to internal teams and customers.
- Enhance coordination and communication
- Drive transparency of work and accountabilit
- Enable alignment of product and GTM readiness
Learn more
SpotOn boosted CSAT by 300% by standardizing their internal release readiness and enablement workflows.”
Frequently Asked Questions
How does LaunchNotes help CSMs?
LaunchNotes empowers Customer Success teams to answer “What’s shipping next?” with confidence. Personalized updates reduce churn and make renewal and upsell conversations smoother.
Can updates be personalized for different customers?
Yes. Using Categories, Cohorts, and Labels you can segment updates by product, industry, or customer type—so every customer only sees what’s relevant.
What support is available for my team?
Enterprise customers receive dedicated onboarding and ongoing success support. Growth customers have access to documentation and responsive US-based support.
Can we brand communications for our customers?
Yes. You can fully brand your public updates page and embed customizable widgets in your app to deliver updates seamlessly within your customer experience.
