Product Operations Glossary

100 Dollar Test is a prioritization method where stakeholders allocate a hypothetical $100 across features to determine their relative importance.

The 10Ps extend the 4Ps (product, price, place, promotion) with people, process, physical evidence, packaging, positioning, performance.

A 2x2 prioritization matrix evaluates options based on impact and effort; high impact/low effort items are prioritized and low impact/high effort items avoided.

Scrum's 3 pillars are transparency (openness), inspection (evaluation), and adaptation (flexibility) to support iterative and incremental development.

The 30/30/30 rule suggests PMs spend equal time on product strategy, working with engineering, and engaging customers/stakeholders.

The 4 Core Values of SAFe (Scaled Agile Framework) are: Alignment, Built-in Quality, Transparency, and Program Execution, which guide decision-making and behavior.

4DX focuses teams on wildly important goals, acting on lead measures, tracking progress visibly, and holding regular accountability meetings.

The 4 Ds of time management: Do important tasks now, Defer low priority items, Delegate when possible, Delete unnecessary tasks.

The 5 Ws and H (Who, What, When, Where, Why, How) are fundamental questions used to gather key information about an event or situation.

The 5Ws 1H framework asks Who, What, When, Where, Why, and How to gather essential information about an event, problem, or task.

A/B testing compares two versions of a webpage or app to determine which performs better based on user engagement, conversion rates, or other metrics.

A method of comparing two versions of a product feature to determine which performs better with actual users. Data-driven decision making.

Mathematical measure that determines if differences between two test variations are real or due to random chance.

The AARRR (Acquisition, Activation, Retention, Referral, Revenue) framework focuses on key metrics for a startup's growth and revenue generation.

AI that analyzes customer feedback from various sources to identify trends, sentiment, and insights to inform product and service improvements.

Guidelines ensuring AI development/deployment aligns with ethical principles.

Process of creating and implementing AI-powered product capabilities.

Policies/procedures for managing AI systems' development, deployment, and monitoring.

Plan for incorporating AI capabilities into products/processes effectively.

Tracking AI model performance, accuracy, and potential drift over time.

An AI Product Manager guides the development of AI-powered products, ensuring they meet user needs and align with business goals.

Specifications for AI features including data needs, performance metrics, and constraints.

Long-term vision and roadmap for AI-enabled product development.

Structure for validating AI model performance, accuracy, and reliability.

An API (Application Programming Interface) allows different software applications to communicate and exchange data with each other.

Plan for creating consistent, scalable, and user-friendly APIs.

System for publishing, documenting, and monitoring APIs.

Approach to governing API lifecycle, security, and operations.

Plan for generating revenue from API products/services.

An API Product Manager oversees the strategy, development, and success of API products, ensuring they meet user needs and drive business value.

Vision/roadmap for developing and evolving API products.

Measures protecting APIs from unauthorized access and attacks.

Comprehensive plan for protecting APIs from threats/vulnerabilities.

ARPU (Average Revenue Per User) measures the average revenue generated per customer or user over a specified period, typically a month or year.

Percentage of users who leave a process (checkout, form, etc.) before completing it. Key metric for user experience and conversion.

Acceptance criteria are predefined requirements that must be met for a user story or feature to be considered complete and acceptable by stakeholders.

An acceptance test verifies that a system meets predefined acceptance criteria and end-user requirements before the product is released or accepted.

A collaborative approach where acceptance tests are defined prior to development to ensure customer requirements are met.

Plan for validating software meets business requirements through user acceptance tests.

Table showing which users/roles have what permissions for different system resources/functions.

Standards ensuring digital products are usable by people with disabilities.

Metric measuring customer account vitality based on usage, engagement, and risk factors.

Plan for maintaining/growing key customer relationships and maximizing their lifetime value.

Process of identifying and mapping key stakeholders/relationships within target accounts.

Marketing strategy targeting specific high-value accounts vs broad audience segments.

Tailoring product messaging/positioning for specific target accounts or account segments.

Methods to identify, evaluate, and integrate new products or companies into existing business portfolios.

System for monitoring/managing tasks, responsibilities and their completion status.

An Action Priority Matrix categorizes tasks into Quick Wins, Major Projects, Fill Ins, and Thankless Tasks based on effort and impact to prioritize effectively.

Minimum effort/steps required for users to achieve first value from product.

Metric measuring how deeply/frequently users interact with product features.

Groups of users categorized by their engagement levels and usage patterns.

Adaptive Software Development (ASD) is an agile methodology that emphasizes continuous learning, adaptation, and collaboration over rigid planning.

Complex data analysis using statistical methods, predictive modeling, and machine learning.

Sophisticated system for controlling feature rollout/access across user segments.

Creating high-fidelity product mock-ups for testing complex interactions/features.

Advanced roadmaps are visual representations of a product or project's long-term plan, including key initiatives, milestones, and dependencies.

Sophisticated approach to dividing users based on multiple behavioral/demographic factors.

Building and managing a community of loyal customers who actively promote your product and brand to their networks.

Plan for partnering with third parties to promote products for commission.

An affinity diagram organizes data, ideas, or issues into related groups to uncover themes and patterns for better understanding and decision-making.

Affinity grouping is a technique for sorting items or ideas into related categories based on their natural relationships to identify patterns and themes.

Agile is an iterative approach to project management and software development that emphasizes flexibility, collaboration, and continuous improvement.

Agile Advantage refers to the benefits of adopting an agile approach, such as increased flexibility, faster delivery, and better alignment with customer needs.

Agile best practices include frequent communication, iterative development, continuous testing, regular feedback, and a focus on delivering value to customers.

An Agile Business Analyst collaborates with stakeholders to define requirements, user stories, and acceptance criteria, ensuring alignment with business goals.

Agile ceremonies are regular events that facilitate communication and collaboration, such as sprint planning, daily stand-ups, reviews, and retrospectives.

Agile conversations are open, collaborative discussions that promote transparency, feedback, and continuous improvement within agile teams and stakeholders.

The Agile Definition of Done (DoD) is a shared understanding of the criteria that must be met for a user story or feature to be considered complete and deliverable.

Agile design is an iterative approach that incorporates user feedback and adapts the design incrementally to create solutions that meet evolving needs.

An agile developer is a team member who embraces agile principles, collaborates closely with others, and delivers software incrementally and iteratively.

An Agile environment is characterized by flexibility, collaboration, and iterative development, enabling teams to adapt quickly to change and deliver value.

An agile framework provides a structure of practices and processes that embodies agile principles to guide teams in iterative, collaborative project delivery.

An agile glossary is a collection of terms and definitions commonly used in agile methodologies to ensure a shared understanding among practitioners.

Agile IT applies agile principles to manage IT infrastructure and operations, enabling flexibility, collaboration, and rapid response to change.

The Agile Iron Triangle represents the balance between scope, time, and cost in agile projects, emphasizing flexibility in scope to meet deadlines and budgets.

Agile leadership empowers teams, promotes adaptability, and focuses on delivering value in an agile environment through servant leadership.

The Agile Manifesto outlines 4 values and 12 principles emphasizing individuals, working software, collaboration, and responding to change.

Agile marketing applies agile principles to create, test, and optimize marketing campaigns quickly based on data and customer feedback.

An agile marketing team is cross-functional, collaborative, and adaptive, using sprints to deliver marketing campaigns and content.

Agile metrics measure team performance, productivity, quality, and value delivery to track progress and identify areas for improvement.

An agile mindset values flexibility, collaboration, customer-centricity, and continuous improvement over rigid plans and processes.

Agile portfolio management aligns strategy with execution by managing a mix of projects using agile principles to optimize value delivery.

Agile principles prioritize customer satisfaction, welcome change, deliver working software frequently, and promote sustainable development.

Agile product development is an iterative approach that builds products incrementally, emphasizing flexibility, collaboration, and rapid response to change.

Agile product management involves guiding product development using agile principles to deliver customer value incrementally and iteratively.

The Agile Product Owner is responsible for maximizing product value by prioritizing the backlog and ensuring the team delivers value.

The Agile Release Train (ART) aligns multiple agile teams to a common mission and vision, providing a framework for delivering value at scale.

An agile retrospective is a meeting where the team reflects on their process to identify improvements and create a plan to implement them.

An agile roadmap is a high-level visual plan that maps out product goals and initiatives, allowing for flexibility as priorities change.

Agile roles include the Product Owner, Scrum Master, and Development Team, each with specific responsibilities to ensure team success.

Agile software development delivers working software incrementally and iteratively through collaboration and adaptive planning.

An Agile spike is a time-boxed investigation or experiment to gather information, reduce uncertainty, or test a concept before full implementation.

An agile sprint is a short, time-boxed iteration in which a team works to complete a set amount of work, delivering a potentially shippable product increment.

Organization of cross-functional teams optimized for agile development methods.

Agile themes group related user stories or features to provide a high-level view of product initiatives and aid in strategic planning.

Agile transformation is the process of transitioning an organization's culture and processes to embrace agile values and principles.

Plan for shifting organization from traditional to agile methodologies.

Agile values include individuals and interactions, working software, customer collaboration, and responding to change over following a plan.