Product Operations Glossary

A professional responsible for planning, coordinating, and leading IT initiatives and operations within an organization.

The knowledge, abilities, and competencies required for success as an IT manager, including technical expertise, leadership, and strategic thinking.

Frameworks, processes, and best practices used to manage and deliver IT projects and services, such as Agile, ITIL, or DevOps.

Documented strategies outlining an organization's IT goals, initiatives, and resource allocation over a specific timeframe.

The practice of applying product management principles to IT solutions, focusing on understanding user needs and delivering value.

A professional responsible for planning, executing, and closing IT projects, ensuring they meet scope, time, and budget goals.

A strategic plan outlining an organization's IT initiatives, timelines, and milestones, aligned with business goals and priorities.

A framework for analyzing an organization's IT strengths, weaknesses, opportunities, and threats to inform strategic planning.

The compensation paid to IT professionals, varying based on factors such as role, experience, skills, industry, and location.

A long-term plan defining how an organization will leverage technology to achieve its business objectives and create value.

A group of professionals responsible for managing, developing, and supporting an organization's technology infrastructure and services.

Information Technology Infrastructure Library, a set of best practices for delivering IT services, focusing on aligning IT with business needs.

IT Service Management, the practice of designing, delivering, and managing IT services to meet the needs of an organization and its customers.

A repository of ideas for new features, products, or improvements, often used in brainstorming and innovation processes.

The process of capturing, organizing, and prioritizing ideas from various sources, such as employees, customers, or stakeholders.

Tools that facilitate the capture, organization, and prioritization of ideas, often including collaboration and gamification features.

A high-level plan outlining key ideas or concepts to be explored, validated, and potentially developed into products or features over a specific time period.

A detailed description of the perfect customer for a product, including demographics, behaviors, needs, and pain points.

A centralized platform or tool for collecting, managing, and prioritizing ideas from employees, customers, or other stakeholders.

The creative process of generating, developing, and communicating new ideas, often in response to a specific problem or opportunity.

A comprehensive system for managing user authentication, authorization, and access control across digital platforms and applications.

A systematic methodology for evaluating how changes to systems, processes, or products affect various organizational aspects and stakeholder groups.

A strategic planning technique that starts with defining a goal and works backwards to identify actors, impacts, and deliverables needed to reach the goal.

A structured framework for planning and executing the implementation of new systems, processes, or technologies across an organization.

A detailed strategic roadmap outlining steps, timelines, and resources required for implementing new systems or processes successfully.

An unstated expectation or assumption about a product or service that is not explicitly documented but still important to the user or stakeholder.

Unstated expectations or assumptions about a product or service that are not explicitly documented but still important to users or stakeholders.

A mechanism within a software application that allows users to provide direct feedback, report issues, or suggest improvements.

A communication channel within a software application used to deliver targeted messages, announcements, or promotions to users.

A comprehensive strategy for engaging users through targeted in-product communications, notifications, and contextual messaging.

Surveys delivered within a software application to gather user feedback, measure satisfaction, or validate product ideas.

Targeted messages, tips, or announcements delivered within a product to guide users, announce updates, or promote features.

A comprehensive marketing strategy focused on attracting customers through valuable content, experiences, and organic engagement methods.

A standardized framework for detecting, managing, and resolving system or service disruptions while minimizing business impact.

A set of processes to identify, respond to, and manage incidents affecting IT services, minimizing impact and restoring normal operations.

A comprehensive approach to handling operational incidents, including detection, response, resolution, and post-incident analysis.

The process of identifying, analyzing, and resolving cyber security incidents to minimize impact, restore systems, and prevent future occurrences.

A detailed plan outlining procedures, responsibilities, and communication protocols for responding to and managing security incidents.

Improving existing products or services through small, gradual enhancements rather than radical changes, often based on customer feedback.

A product development approach that delivers value through a series of smaller, iterative releases rather than a single, large release.

Building relationships with market experts who influence buyer decisions and market perception.

Information architecture organizes and structures content in a clear, logical manner to improve usability and findability for users.

The movement of information within an organization, including the sources, channels, and recipients of data and communication.

A comprehensive framework for organizing and presenting information in a logical, intuitive, and user-friendly manner across platforms.

A highly visible, real-time display of key project or system information, designed to keep teams informed and aligned without the need for meetings or reports.

A comprehensive set of policies, procedures, and controls designed to protect organizational data assets and information systems.

The use of computers, storage, networking, and other physical devices to create, process, store, secure, and exchange electronic data.

A comprehensive plan for developing, maintaining, and evolving technical infrastructure to support business objectives and growth.

A modern approach to infrastructure management using code and automation tools to deploy and maintain consistent environments.

High-level efforts or projects, often spanning multiple teams and departments, aimed at achieving strategic goals or driving significant change.

A systematic approach to generating, evaluating, and implementing innovative ideas across an organization's products and services.

A dedicated environment for experimenting with and developing innovative ideas, technologies, and solutions with minimal risk.

The process of managing and fostering innovation within an organization, from idea generation to implementation and commercialization.

A comprehensive set of quantitative and qualitative indicators for measuring innovation effectiveness and business impact.

A structured system for managing the flow of innovative ideas from conception through evaluation to implementation and scaling.

A strategic collection of innovation initiatives, projects, and experiments managed to achieve organizational growth objectives.

A strategic plan outlining an organization's innovation initiatives, timelines, and resources needed to develop and launch new products or services.

A systematic methodology for evaluating and prioritizing innovation initiatives based on potential impact and organizational fit.

An insurance product manager develops and manages insurance products, ensuring they meet customer needs, comply with regulations, and are profitable.

Coordinating marketing efforts across channels for consistent, effective messaging.

A comprehensive plan aligning various marketing channels, tactics, and initiatives to achieve specific goals over a defined timeframe.

A system for managing software connections, ensuring seamless data flow and process integration across platforms.

A strategic approach to connecting different systems and applications while maintaining data integrity, security, and performance across the organization.

A comprehensive plan for testing how different software components work together, including test cases, methodologies, and validation procedures.

A discipline focused on creating intuitive and effective ways for users to interact with digital products through interface design and user flows.

A guided walkthrough of a product's key features and benefits, designed to engage and educate users, often used for onboarding or training.

A set of standards and rules for creating consistent, usable, and accessible product interfaces across all user touchpoints and platforms.

A framework for managing internal organizational communications effectively across teams, departments, and hierarchical levels.

Technical and user-facing documentation created for internal teams to understand, maintain, and support a product or system.

The practice of applying product management principles and techniques to internal tools, systems, and processes within an organization.

A framework ensuring products and services meet regulatory requirements across different international jurisdictions and markets.

A systematic approach to understanding customer needs, preferences, and behaviors across different international markets and cultures.

A strategic plan for launching and establishing products or services in international markets, including timing, channels, and localization.

A comprehensive understanding and implementation of legal requirements for operating products and services in international markets.

A systematic evaluation of international market conditions, competition, opportunities, and challenges for product strategy development.

A framework for managing business activities across multiple countries, including logistics, supply chain, and local market operations.

A framework for establishing and managing relationships with international business partners, distributors, and service providers.

A structured approach to setting and adjusting product prices across different international markets based on local conditions.

A process for modifying products to meet specific requirements of different international markets while maintaining core value.

A methodology for creating products that serve multiple global markets, balancing universal functionality with local requirements and cultural preferences.

A framework for overseeing product strategy, development, and lifecycle across multiple international markets and regions.

A system for coordinating product releases across international markets, considering local requirements and timing constraints.

A framework for organizing and managing teams across different international locations, time zones, and cultural contexts.

A product manager specializing in IoT products, overseeing the development and lifecycle of connected devices and services.

A comprehensive plan for developing and implementing IoT solutions that align with business objectives and technical capabilities.

A design approach that aims to make products easy to use and understand by leveraging users' existing knowledge, expectations, and mental models.

A systematic approach to tracking, prioritizing, and resolving operational issues and challenges across an organization.

The process of capturing, prioritizing, assigning, and monitoring the progress of software development issues or defects from identification through resolution.

Defects, bugs, or problems identified in a product or system that require investigation, prioritization, and resolution.

A time-boxed cycle in Agile development where a small increment of work is planned, executed, and reviewed, allowing for frequent feedback and adaptation.

An iterative process involves repeating a series of steps to gradually improve and refine a product or outcome based on feedback and learning.

A software testing approach where tests are executed repeatedly as the product evolves, allowing for continuous feedback and improvement.

A popular project management and issue tracking tool used by Agile teams to plan, track, and release software, providing customizable workflows and boards.

A standardized set of questions and evaluation criteria used to assess candidates during a job interview, ensuring consistency and fairness.

A framework that focuses on understanding the underlying tasks, goals, or problems that customers are trying to accomplish when using a product.

An approach to understanding customer needs that focuses on the underlying jobs or tasks customers are trying to accomplish, rather than just product features.

A junior product manager is an entry-level role focused on assisting senior PMs in product development, market research, and project coordination.

Defining and tracking crucial metrics that measure product and business success.

An Agile framework that emphasizes visualizing work, limiting work in progress, and optimizing flow to deliver value continuously.