Product Operations Glossary

Plan for developing embedded software systems, considering hardware constraints and requirements

Documented procedures for responding to and managing critical incidents and emergencies

Standardized procedures ensuring consistent and effective response to emergency situations

Structure providing teams with necessary tools and support for optimal performance

The degree to which end users find a product valuable, usable, and satisfying, leading to regular usage, loyalty, and advocacy.

The current period in which technology is designed and built with the end user's needs, preferences, and experiences in mind.

A process or system that encompasses all stages from start to finish, such as from concept to delivery of a product or service, without gaps or handoffs.

End-to-end testing verifies that an application's flow works as expected from start to finish, simulating real-world scenarios and validating user experiences.

Comprehensive testing approach ensuring all system components work together as intended

Measuring and improving how users interact with your product through various touchpoints.

A system for measuring and analyzing user interactions and engagement patterns to optimize digital experiences and drive business value.

Measures of how actively and frequently users interact with a product, such as session duration, pages per visit, or return rate.

System for measuring and analyzing user engagement patterns and satisfaction metrics

A prioritized list of technical work, such as bug fixes, refactoring, or infrastructure improvements, for the engineering team to address.

The practice of analyzing, designing, planning, and implementing an enterprise's IT infrastructure to execute business strategy.

The process of defining an organization's future state architecture and a plan for achieving it based on business goals.

A systematic assessment of an organization's IT infrastructure, applications, and processes to ensure alignment with business objectives and industry standards.

A strategic plan that defines an organization's current and future state architectures and the initiatives needed to transition between them.

A blueprint for aligning IT initiatives with business goals, defining technology standards, and guiding digital transformation across the organization.

Specialized approaches for selling complex products to large organizations and corporations.

A systematic plan for deploying software and systems across an organization, ensuring smooth implementation while minimizing business disruption.

The process of transforming analog business processes and assets into digital formats to improve efficiency, accessibility, and operational effectiveness.

The practice of collecting, analyzing, and acting on feedback from customers, employees, and other stakeholders to drive continuous improvement.

Standardized solutions for connecting different systems, applications, and data sources within an organization's IT ecosystem effectively and securely.

A comprehensive plan for promoting products/services across an organization, aligning marketing efforts with business goals and target audience needs.

A product designed for use by large organizations, often featuring robust security, scalability, and integration capabilities.

An Enterprise Product Manager oversees the development and success of products designed for large-scale, complex organizations, aligning with their unique needs.

A structured approach to capturing, organizing, and managing business and technical requirements across an organization's projects and initiatives.

An integrated software system that manages core business processes, including finance, HR, manufacturing, supply chain, and customer relationship management.

A systematic approach to identifying, assessing, and mitigating potential risks that could impact an organization's operations and objectives.

A detailed timeline and methodology for implementing new systems, processes, or technologies across an organization's departments and locations.

Strategic tools, resources, and processes that help sales teams effectively communicate value propositions and close deals across an organization.

A comprehensive set of policies, procedures, and controls designed to protect an organization's data, systems, and digital assets from security threats.

A detailed technical design that outlines how various systems, applications, and technologies work together to meet business requirements and objectives.

A structured approach to providing technical and operational assistance across an organization, ensuring efficient problem resolution and service delivery.

The process of connecting different IT systems, applications, and data sources to work together seamlessly within an organization's technology ecosystem.

The software, hardware, and network infrastructure used by large organizations to support and enable business processes.

A structured approach to developing and delivering educational programs that enhance employee skills and knowledge across an organization.

The process of fundamentally changing an organization's business model, processes, and technology to improve performance.

A comprehensive plan for implementing organizational change across people, processes, and technology to achieve business objectives and innovation.

A system for controlling user access, permissions, and authentication across an organization's applications and IT infrastructure.

The systematic control and oversight of development, testing, and production environments to ensure consistent and reliable software delivery.

A large, high-level user story that captures a significant amount of work and can be broken down into smaller, more manageable stories.

Large, complex user stories that are broken down into smaller, more manageable stories for implementation in an Agile development process.

A high-level plan that outlines the major product initiatives or features to be delivered over an extended period, broken down into epics and themes.

A way of organizing work in Scrum where related user stories are grouped into larger epics to provide a higher-level view of the work.

A predetermined allowance for system failures or downtime that helps balance reliability requirements with innovation and development speed.

Guidelines and patterns for creating user-friendly error messages and handling system failures in software applications.

A systematic approach to handling and resolving critical issues or problems as they arise within an organization.

A structured framework defining the process and hierarchy for escalating issues, problems, or decisions within an organization.

The process of predicting the time, effort, or cost required to complete a task or project, often based on historical data or expert judgment.

A qualitative research method that studies people in their natural environment to understand their behaviors, needs, and cultural context.

The process of assessing and prioritizing potential ideas and opportunities based on criteria such as value, feasibility, and alignment with strategy.

Event marketing is a promotional strategy that involves creating or participating in events to engage customers, generate leads, and build brand awareness.

A systematic classification system for categorizing and organizing events to enable effective tracking, analysis, and reporting.

The process of collecting and analyzing user interactions and system events to understand behavior patterns and improve digital experiences.

Evidence Based Management (EBM) is a framework for making decisions based on empirical evidence and data, rather than intuition or opinion, to drive better outcomes.

An execution plan is a detailed roadmap that outlines the specific actions, resources, and timeline needed to achieve a project's objectives.

Strategic messaging and information sharing between leadership and stakeholders to align vision, goals, and organizational direction.

A systematic approach to monitoring, measuring, and optimizing customer and employee interactions across all touchpoints.

The process of visually documenting customer journeys to understand interactions, emotions, and pain points across various touchpoints.

Quantitative and qualitative methods for evaluating customer satisfaction, engagement, and overall experience with products or services.

Data-driven improvements to customer interactions and touchpoints to enhance satisfaction, engagement, and business outcomes.

A structured methodology for conducting interviews with subject matter experts to gather insights and specialized knowledge.

An approach to testing software that emphasizes discovery, investigation, and learning, often without predefined test cases.

Hardware and software solutions that blend virtual and physical environments, including AR, VR, and mixed reality technologies.

A strategic framework for managing organization messaging and engagement with external stakeholders, media, and the public.

An Agile software development methodology that emphasizes incremental delivery, team collaboration, and continual improvement.

Failure Mode and Effects Analysis (FMEA) is a systematic method for identifying potential failures in a system or process and assessing their impacts.

The belief that the last 2% of a project's tasks require as much effort as the first 98%, advocating to ship products without perfect completion.

The rate at which users start using a new feature after it is launched, indicating the feature's value and usability for the target audience.

A metric measuring the rate and extent to which users embrace and utilize new product features or functionality.

A review of a product's existing features to assess usage, performance, and alignment with user needs and business goals, identifying areas for improvement.

The accumulation of excessive or unnecessary features in a product, leading to complexity, maintenance overhead, and user confusion.

The tendency for the scope of a project to expand over time due to the addition of new features, often leading to delays and budget overruns.

An Agile methodology that organizes software development around the incremental delivery of specific, client-valued features.

The process of selecting, transforming, and creating meaningful features from raw data for machine learning models.

An organization that focuses on churning out new features rapidly without proper validation, prioritization, or user-centered design.

A technique that allows features to be toggled on or off dynamically, enabling testing, incremental rollout, and experimentation.

A system for controlling the release and visibility of software features to different user segments in production environments.

Software solutions for implementing and controlling feature toggles across development and production environments.

Toggles that allow certain features to be enabled or disabled without requiring a full release, enabling A/B testing and gradual rollouts.

The process of evaluating how new features affect user behavior, system performance, and business metrics.

A metric measuring the effectiveness and value of product features based on user engagement and business outcomes.

A meeting to align the team on the goals, scope, and plan for delivering a specific feature, ensuring a shared understanding.

A comprehensive list of tasks and requirements that must be completed before releasing new product features.

A roadmap that focuses on strategic themes and outcomes rather than specific features, allowing for flexibility and discovery.

A plan for promoting and communicating new product features to drive awareness, adoption, and user engagement.

The process of measuring the success of a launched feature against predefined goals and metrics, such as adoption, engagement, or revenue impact.

The process of ranking features based on their value, urgency, and feasibility to determine the order of development and release.

The process of deploying a new feature to users, often involving communication, documentation, and support to ensure successful adoption.

A suggestion or request from a user or stakeholder for a new feature or enhancement to be added to a product, often submitted through a dedicated channel.

The process of collecting, organizing, prioritizing, and tracking feature requests from customers or internal stakeholders, often using a dedicated tool.

A specific capability or characteristic that a feature must have in order to meet user needs or business goals, often defined in a user story or PRD.

A plan that outlines the features to be developed and released over a specific time period, often aligned with product strategy.

Large, complex features that are broken down into smaller user stories for implementation in an Agile development process.

Key performance indicators used to measure the effectiveness and impact of product features on user engagement and business goals.

A standardized format for documenting the details of a feature, such as its goals, requirements, and acceptance criteria.

A feature toggle is a technique that allows features to be turned on or off during runtime without changing code, enabling phased rollouts and experimentation.