LaunchNotes Blog

Elevate your SaaS customer support with our ultimate guide to best practices. Learn proven strategies to deliver exceptional service, boost satisfaction, and drive customer loyalty.

Monitor and optimize your SaaS business with these essential metrics. Learn about the key performance indicators that drive growth, profitability, and customer success.

Discover the top SaaS metrics and best practices for success. Learn how to track and optimize key performance indicators to drive growth, profitability, and customer satisfaction.

Accelerate your SaaS customer growth with these proven strategies. Discover actionable insights for attracting, converting, and retaining customers to drive long-term success.

Discover the top 10 companies renowned for their outstanding customer service. Learn from their strategies and best practices to elevate your own customer support game.

Create effective sales battlecards that drive results. Step-by-step guide with templates and examples for your team's success.

Learn to leverage competitive intelligence for strategic marketing advantage. Master proven techniques for market analysis and competitor insights.

Explore the rapid growth of the subscription economy and its impact on businesses. Learn key strategies for success in this increasingly competitive landscape.

Master sprint refinement in Jira and Confluence with this ultimate guide. Learn best practices, tips, and techniques for effective backlog management and team collaboration.

Master Agile project planning with our ultimate template. Customize sprints, user stories, and tasks to create an effective roadmap for your Agile development process.

What is the difference between a product manager and a scrum master? While collaborating closely, understand their vastly different responsibilities across agile teams/processes and product vision/delivery.

What's the difference between a product manager and a product portfolio manager? This article clearly explains their distinct roles, responsibilities, skills needed, and how they work together to drive product success.

Stay informed with top competitive intelligence newsletters. Compare and choose the best sources for staying ahead of market trends.

Master competitive intelligence gathering techniques. Learn proven methods for collecting and analyzing valuable competitor data.

What’s the difference between a program manager and a product manager? While working closely together, this article explore their distinct scope of ownership, differing responsibilities, and the skill sets required for each role.

Viv, LaunchNotes' new Head of Design, shares why she's so passionate about the mission of helping software teams better communicate their product changes and how her 5-year run at Shopify makes this such an exciting next career step.

Discover the essential elements of a successful customer deployment. Learn best practices for planning, communication, training, and support to ensure smooth implementation.

Explore the essential components of successful customer service models. Learn how to structure your support team, processes, and tools to deliver exceptional customer experiences.

Unlock the secrets to delivering exceptional customer service. Learn proven strategies for effective communication, problem-solving, and building long-lasting customer relationships.

Understanding competitor types is crucial for business success. Learn to identify and analyze different competitive threats effectively.

Create powerful sales battlecards with our proven template. Learn to build effective competitive positioning tools that drive success.

What's the difference between a use case and user story? This article clearly defines each, explains their distinct purposes in product development, when to leverage use cases vs user stories, and how PMs can use both effectively.

Discover the key differences between Agile, Scrum, and Kanban methodologies in this comprehensive comparison. Learn how to choose the right approach for your team.

Understand the distinct roles and responsibilities of a Senior Product Manager vs. a Product Manager. Learn the key differences and skills needed for each position.

A guide to developing the technical skills needed for product management including SQL, data analysis, API knowledge, basic coding, system design, security, machine learning, and more to ultimately better understand and communicate with engineers.